How long until the product arrives?

Do items ship separately?

My tracking link is not working?

I'm from the UK, will I need to pay any customs duties?

I want to cancel my order, how do I do that?

My product didn't turn out like the mock-up, can I get a refund?

The engraving on my necklace is too small, can you make it larger?

Where can I find your privacy policy?

Shipping

How long until the product arrives?

Standard USPS Shipping: 2-3 weeks fulfillment time, 5-7 business days for USPS delivery. 3-4 week turnaround overall.

Standard (INTL): 3-4 weeks estimated from order date.

Tracking:
If tracking doesn't work for you, send us an email!

Shipping

Do items ship separately?

Yes. Because we want to get your products to you as soon as possible, we have a few different printing facilities so your items may be shipped separately.

Shipping

My tracking link is not working?

It may take between 24-48 hours for your tracking link to take effect. If it is still not working after this time, please email us on [email protected] and we'll be sure to help you!

Shipping

I'm from the UK, will I need to pay any customs duties?

Customs policies vary widely for every country so please check with your local customs office directly to see if they do in fact apply duties and or taxes to your imports. Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned.

We do not typically offer shipping options that offer pre-paid duties and taxes. If your country's customs determines that these fees apply, the fees are typically collected in your country by customs or the delivery agent. 


Bailey's Blanket cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.

Returns / Refunds

I want to cancel my order, how do I do that?

Due to the fact all of our products are customized, please contact us within two hours of placing your order if you'd like to cancel it. Any cancellation after that time will not result in a full refund. For more information, please see our refund policy. 

Returns / Refunds

My product didn't turn out like the mock-up, can I get a refund?

If you're not happy with your final product, we will work endlessly with you to ensure your happiness so please do contact us with pictures of the product you received and our team will be back in touch within 24 hours!

Returns / Refunds

The engraving on my necklace is too small, can you make it larger?

Unfortunately, the size of your engraving is highly dependent on the number of words you choose to get engraved. The more characters, the smaller the engraving will be. 

Privacy Policy

Where can I find your privacy policy?

Our privacy policy can be found using the link at the bottom of this page.