Before Production

Order cancellations are allowed up to 2 hours after your order. Anything thereafter will require a 30% re-stocking fee. The reason for this is because we start working on your order as soon as we can, a 30% restocking fee will go toward the time put into starting order fulfillment.

 

After Production and/or Delivery

Because these are one of a kind products with a picture of your pet, we do not offer refunds. All sales are final. However, if you followed our photo guide but received an inadequate art render of your pet or a poor quality product, we'll do what we can to make it right.